Shipping & Returns Policy

Shipping destinations

We currently ship within the European Union only.

Fulfilment & processing time

• All orders are fulfilled by our EU-based fulfilment partner.
• Orders are typically processed within 1–2 business days from order confirmation.
• Orders placed on weekends or public holidays are processed on the next business day.

Delivery times

Estimated delivery times after dispatch are:

• EU destinations: approximately 2–5 business days

Delivery times are estimates and not guaranteed. Once dispatched, delivery is handled by third-party carriers and may be affected by factors beyond our control.

Shipping costs & customs

• Shipping costs are paid by the customer and calculated at checkout.
• Any applicable customs duties, taxes, or import charges (where applicable) are the responsibility of the customer.

Order tracking

Once your order has shipped, you will receive a confirmation email with tracking information where available.

Refund policy

Due to the nature of our products (cosmetic oils intended for personal use), we do not accept returns or offer refunds once an order has been delivered.

This policy complies with EU consumer law exemptions for sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

Damaged or incorrect items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at support@nascenda.com, including:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Where appropriate, we will arrange a replacement at no additional cost.

Items not eligible for replacement

We cannot offer replacements for:

• Items damaged due to misuse or improper storage
• Orders reported outside the 7-day notification window
• Items used beyond what is necessary to assess their condition